Alex Bilal-Spring
speaker
1,400 appearances
8 recordings
1 series
first heard Mar 2026
last heard 11 Aug
Alex Bilal-Spring’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 8 in all, peaking in Aug 2026 with 2.
Appearances
What does that actually look like strategy-wise?
And what are the KPIs attached to that?
Yeah.
Yeah.
I think also like in business, there's no such thing that should be set it and forget it.
Like things evolve, things change.
And the pace of things changing is like increasingly faster.
Yeah.
I get like the 80s.
So curious, if the front desk became a profit center for both of you, what percentage, when you look at all the different profit centers of the running of your business and how it equates to 100% of your bottom line, what percentage are we looking at in terms of the contribution from the front desk group?
being a profit center as part of many others.
Is my question making any sense?
Did that answer your... Yeah, that's the thing.
I'm obviously not in your numbers, so I don't know.
But I was kind of curious, obviously, if you're a strong advocate for having...
a front desk then it means that you know it's providing something positive so it's like okay well what what is it outside of the human element which is huge um but like you know financially wise like what does that look like so yeah it did answer my question what about you jules um so for me it's a it's very similar to what ashley's talking about so what i look at is
I'm like, wow, wow, wow, wow.
And we're not done because I feel like the one part that I do feel like we need to address and talk about is
Okay, well, what if you are adding AI into the experience?
What does that look like?
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