Allison Pohle

speaker

908 appearances 18 recordings 1 series first heard Apr 2021 last heard Dec 2024

Allison Pohle’s voice in public audio — every appearance, attributed to the second.

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WSJ Your Money Briefing · Why Higher Hotel Rates Aren’t Translating to Better Service · 14 Jul 2022 podcast

So if you're searching for last minute deals now, they're nearly impossible to find. voice-verified

I talked to one traveler in California who was looking for a one night stay in Temecula, California. voice-verified

So he's from the Burbank area and is going there just for the night. voice-verified

And in searching for hotels, voice-verified

The cheapest rate that he could find for this Saturday was about $250 for one night at the Motel 6. voice-verified

Yeah. voice-verified

So the company says that's because of demand and market prices. voice-verified

And other hotels cost upwards of $300 just for one night. voice-verified

When people are seeing these higher prices, sometimes they're planning a shorter trip and staying at the property that they really like or even looking at other destinations in part because of the hotel cost. voice-verified

They're also, in some cases, downgrading the type of property that they stay at. voice-verified

So rather than staying at an upper mid-scale hotel, they might book mid-scale or even budget accommodation. voice-verified

No. voice-verified

The most recent J.D. voice-verified

Power North America Hotel Guest Satisfaction Index just came out, and that looks at travelers' happiness with their hotel stays. voice-verified

The index for budget and upper mid-scale properties fell 11 points in the past year, which is the biggest decline in years. voice-verified

And the reason for that is all of these added fees and higher prices. voice-verified

Hotels are also short staffed, so they're not able to deliver better service in the wake of these higher prices. voice-verified

And what's really significant about that is that in a normal year, analysts say you would not see a decrease or an increase in the double digits from year over year. voice-verified

On the luxury end of things, though, satisfaction was flat. voice-verified

And this is because these customers aren't as sensitive to higher prices. voice-verified

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