Alyson Shontell
speaker
769 appearances
5 recordings
1 series
first heard Apr 2026
last heard 5 Aug
Alyson Shontell’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 5 in all, peaking in Aug 2026 with 1.
Appearances
I wanna ask you about that turnaround playbook.
It's really remarkable to take a company in the CFO position and eventually the CEO position to take one that was so distressed to now America's most profitable airline.
It's such a swing and yes, it was twenty years in the making, but when you look back on that period, like what were the key decision points and things that happened in your turnaround playbook?
I have to congratulate you because you've been on our world's most admired list as a company and also on our great places to work ranking for a number of years.
And it's a testament to the culture that you've built here at Delta and the people first nature of which you do it.
I think there's about a hundred thousand employees who now work for Delta.
When I look back at that period and your turnaround playbook, I think definitely putting the culture in people first has been key.
The move into luxury, getting
More dollars per seat is key.
But there's also two big programs that came out of that kind of distressed period.
One is a remarkable Amex partnership.
They were really integral in that moment where you you needed a partner and they helped.
Where
And the other is this profit sharing program that you created for employees that you I think you devised and executed as a CFO that still stands today.
That's
And for people to understand the size and scale of it, over 11 billion.
billion dollars have been paid to your employees over the last decade.
That's pretty unheard of in the Fortune five hundred.
There are other smaller profit sharing, but nothing like that.
So can you walk me through
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