Amy Edmondson

speaker

344 appearances 1 recordings 1 series first heard Aug 2026 last heard 3 Aug

Amy Edmondson’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Aug 2026 with 1.

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Hidden Brain · Making the Most of Your Mistakes · 3 Aug 2026 podcast

And most of the time, it turns out that you can either fix it or recognize that there wasn't a real problem and the line keeps going.

But one out of 12 times, there is a real problem there.

The line will stop.

And it won't start again until that problem is fixed.

So that prevents the complex failure of some small problem moving on downstream.

And we're pouring good money after bad at that point.

Exactly.

So yes, it's absolutely costly in the short term.

If the line stops for a minute, that is literally the loss of one car sale.

So you are allowing a frontline associate to cost the company several thousand dollars anytime they wish.

And of course, as your question suggested, they understand that this is money well spent.

This is not a cost.

This is an investment.

Because every time we can stamp out small problems along the way, we are less at risk for producing anything less than a perfect car with high quality that will serve that customer well for years and years.

Well, I had signed up for an alumni regatta at Harvard.

And when I got there, I realized kind of to my horror that everybody else there was about two years out of school, not several decades as I was.

But that was okay.

I can do it.

I'm a good sailor, you know.

I'll do the best I can.

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