Amy Edmondson
speaker
344 appearances
1 recordings
1 series
first heard Aug 2026
last heard 3 Aug
Amy Edmondson’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Aug 2026 with 1.
Appearances
And it's rated on a seven-point scale from, you know, not at all to a great deal.
And it turned out that that single item was...
profoundly significantly correlated with the actual error rates.
So that meant that when people agreed with this item, making a mistake would not be held against you, the error rates were higher.
That's not a perfect proof, but it certainly suggested that there was something in the climate of the team that would make it easier to speak up about and report error.
Well, first of all, I think it's important to point out that I did not tell him what the survey data said nor what the error data said.
He only knew that there was a study of error going on.
And I said, I just want your impression of
what it's like to work in these units.
I want you to observe them.
I want you to interview them when they're on breaks and just learn as much as you can about these different work environments.
And off he went.
And after a week or so, he came back.
He said, you know, they really are...
very different places to work.
Some of them, he said, his words, were just far more open.
And others, he said, again, his words, were authoritarian in nature.
In some units, people would say things like, if you make a mistake in this unit, you get treated like a two-year-old or you get put on trial.
So you really don't want to have made one.
Or the nurse manager, who is essentially the boss of the unit, if you're a nurse, would get angry and treat you badly.
Showing 61–80 of 344 · page 4 of 18
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