Andrew Milgram

Treat other people with dignity.

Treat them with respect.

Be honest.

Be as transparent as the situation demands.

So you don't have to show all of your cards.

You are playing poker to some degree.

But you want to deal with people on a heads up and honest basis.

You also want to operate on a...

reasonable pace.

And pace is an important part of any deal discussion.

People get an intuitive sense whether or not there's something to do just by how you're engaging with them or how they're engaging with you.

So that doesn't mean you need to hurry to things.

But if you're not moving things along, people get anxious.

We've been buying something called the Employee Retention Tax Credit.

And so now this is an opportunity that comes out of the CARES Act.

Everybody's seen these commercials that ran almost every commercial break on every channel at one point, get $26,000 per employee payroll tax refund.

Because the policy imperative at the time was get as much money into the system as they possibly could.

Now, the problem is the federal government is a big place.

The IRS is overburdened already, and there's lots of changes in the IRS, lots of new agents, now a lot of agents coming out.

They're charged with covering a lot of territory with not a lot of resources.