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Andy MacMillan

๐Ÿ‘ค Speaker
210 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

I mean, my click data might say I'm in the product every day, but it's not a good experience.

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

And so when I met

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

Daryl, the founder of user testing, we had a lunch together and he started describing what the product does.

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

And as a product manager, it tugged right at my heartstrings of

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

We actually go out and get real feedback from real people to have better experiences.

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

And that's really important to me.

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

I think where we have failed sometimes in Silicon Valley is how do we make technology work well with people, not just with other technology?

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

How do we make that it really engages the end user?

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

And so having a product that does that, I thought was an incredible opportunity.

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

So I kind of couldn't wait to join once I met Daryl.

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

Yeah, it's two areas.

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

So the first area is what I would consider kind of our traditional market space, which is UX research teams and designers, you know, people that are using a product like an InVision or an Adobe XD and they're building prototypes and they want to go test those.

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

That's really been our core audience to date.

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

And we're continuing to see a lot of acceleration.

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

And just that strategy being adopted overall by product teams, you'll hear things like design thinking when you go to a product conference, which really means, you know, get those prototypes out there early.

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

And so I think that market is going to continue to grow for us.

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

Well, that's actually what's amazing is both of those are happening.

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

So we believe that the leaders in customer experience today are the ones that are winning markets.

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

Those companies are continuing to invest in customer experience, and so we're growing rapidly inside those companies.

SaaS Interviews with CEOs, Startups, Founders
1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers

Their competitors are seeing what they're doing and realizing they're losing customer experience, and then they're reaching out to us, and we're growing in those accounts as well.