Andy Penn

really important getting a team that is cohesive and i think it's it's like any type of personal relationship it requires a lot of work it requires a lot of openness or honesty authenticity you know if you can have an open relationship with your colleagues if you can be authentic um and you call issues out before they become big issues then that helps a lot i think also as well the reality is is that things are going to change and they're going to be outside of your control

AI is obviously a particular set of technology capabilities that we can apply to how we do business for a whole bunch of potential benefits.

But ultimately, again, if I just come back to the digital transformation piece, if you don't tackle that and you're basically operating in an environment of

complex systems, legacy systems, which are distributed, don't talk to each other very, very well, then actually it makes the job of leveraging AI much harder.

I think there is a core sort of foundational piece, which is not necessarily new.

which is how do I do a digital transformation in partnership with the business simplification?

And if I can do that, then all of a sudden my technology platform enables me to then apply and leverage AI much more effectively than I might otherwise be able to do.

And of course, much more ethically and safely as well.

And so I think there's that piece.

Then I think there's the AI element as well.

And of course, it's an incredibly powerful tool

tool but I do think therefore you know there needs to be a big capability investment it's a new way of thinking about things a new way of developing products and solutions and ideas and I think traditional companies that think that they're going to lead in AI as a strategic differentiator are probably deluding themselves if they think they're going to get there organically they're going to need some outside help one way shape form or another because that's just not

you know, historically how they've grown up.

And then, of course, there's a big governance and ethical piece to it as well.

And, you know, I really bring it back to two simple points, which is firstly, AI is literal.

In other words, the answer that an AI engine will come up with

will be a function of the algorithms that you're using.

It won't then go back and double check it and say, oh yeah, but is that a good answer or is that an ethical answer or is that the right answer?

So you need to cater for that.

And then secondly, AI can be a black box or rather you cannot afford to let it be a black box.