Andy Purcell

the ability to make it right is almost worth pissing them off because of how good of an advocate they become when you exceed uh the expectations of what the job was in the beginning and take an extra step to make it right so what i would do is i would instead of writing a letter i would show up there and i would figure out who the decision maker is and i would say hey Here's the deal.

I know I fucked this up. Let me fucking do it for free. Let me do it for free. Let me do everything for free and let me show you how I can do it. And then when you go in and do it, you do it like... If you clean the carpets, bro, you also clean their windows and then you go out and wash all their cars. Okay. I'm talking about like over the top so that they're like, holy shit. Okay.

I know I fucked this up. Let me fucking do it for free. Let me do it for free. Let me do everything for free and let me show you how I can do it. And then when you go in and do it, you do it like... If you clean the carpets, bro, you also clean their windows and then you go out and wash all their cars. Okay. I'm talking about like over the top so that they're like, holy shit. Okay.

I know I fucked this up. Let me fucking do it for free. Let me do it for free. Let me do everything for free and let me show you how I can do it. And then when you go in and do it, you do it like... If you clean the carpets, bro, you also clean their windows and then you go out and wash all their cars. Okay. I'm talking about like over the top so that they're like, holy shit. Okay.

So that's what I would do. And I would be relentless in my pursuit to have the opportunity to do that. Knowing that the story that it's going to create is going to be beneficial to business. I would not give up on getting that customer back. I would not give up on doing whatever I had to do to make sure that I was right.

So that's what I would do. And I would be relentless in my pursuit to have the opportunity to do that. Knowing that the story that it's going to create is going to be beneficial to business. I would not give up on getting that customer back. I would not give up on doing whatever I had to do to make sure that I was right.

So that's what I would do. And I would be relentless in my pursuit to have the opportunity to do that. Knowing that the story that it's going to create is going to be beneficial to business. I would not give up on getting that customer back. I would not give up on doing whatever I had to do to make sure that I was right.

And I would not give up on creating an amazing experience where they had to tell people how awesome of a job that you did.

And I would not give up on creating an amazing experience where they had to tell people how awesome of a job that you did.

And I would not give up on creating an amazing experience where they had to tell people how awesome of a job that you did.

Because eventually you're gonna get it and that'll be part of the story. Look, dude, the story will be this. Hey, you got to use DJ over here, man. The guy fucking cleaned the carpets. But let me tell you something about him. The first time he cleaned them, he fucked them up. Then he sent me a bottle of tequila. I didn't respond. Then he showed up at my business and he said he'd do it for free.

Because eventually you're gonna get it and that'll be part of the story. Look, dude, the story will be this. Hey, you got to use DJ over here, man. The guy fucking cleaned the carpets. But let me tell you something about him. The first time he cleaned them, he fucked them up. Then he sent me a bottle of tequila. I didn't respond. Then he showed up at my business and he said he'd do it for free.

Because eventually you're gonna get it and that'll be part of the story. Look, dude, the story will be this. Hey, you got to use DJ over here, man. The guy fucking cleaned the carpets. But let me tell you something about him. The first time he cleaned them, he fucked them up. Then he sent me a bottle of tequila. I didn't respond. Then he showed up at my business and he said he'd do it for free.

And I still didn't let him do it. And then he wouldn't leave me alone for a year. Finally, I let him do it dude. And this is what he did. You got to fucking use them.

And I still didn't let him do it. And then he wouldn't leave me alone for a year. Finally, I let him do it dude. And this is what he did. You got to fucking use them.

And I still didn't let him do it. And then he wouldn't leave me alone for a year. Finally, I let him do it dude. And this is what he did. You got to fucking use them.

The guy's relentless He's he's he's the best most dedicated person I've ever met at this and that's the that's the recommendation that you're you're trying to build here and you're gonna build that by inconveniencing yourself until you you've Get done what you're trying to do.

The guy's relentless He's he's he's the best most dedicated person I've ever met at this and that's the that's the recommendation that you're you're trying to build here and you're gonna build that by inconveniencing yourself until you you've Get done what you're trying to do.

The guy's relentless He's he's he's the best most dedicated person I've ever met at this and that's the that's the recommendation that you're you're trying to build here and you're gonna build that by inconveniencing yourself until you you've Get done what you're trying to do.

No, you got to do it. That's the other thing, and that's a great point. Whatever standard you operate at when you get the second opportunity, you have to operate at that standard forever and ever and ever. Have to.