Anne Morris

Do you know the show?

Yeah.

What I think is I love the show.

I do think it's directionally how work feels for a lot of people, even who aren't in emergency rooms, that they are good people themselves.

They're surrounded by good people, talented people.

They're trying to get it right.

And they are also at the mercy of forces beyond their control that have a major impact on their experience of work.

Does that resonate with you?

I think we need a ritual to replace cigarettes because I think that they really played that role inside organizations.

Now more than ever.

Yeah.

We do a lot of work in healthcare and head of a ICU nurse came to us the other day.

She said, I now have 110, I think, direct reports.

A lot of organizations are moving to these flatter organizations where suddenly they have a lot more people that they are technically responsible for.

So in her case, and I think it's useful to learn in these extremes and then take the lessons back for the rest of us.

But in her case, how does she even begin to mind overgrind her life?

You can't do it alone.

Yeah, and I think there are two points there that are really resonating.

One, if you are in that situation, like that head nurse, there might not be formal structure, but you have to add some informal structure below you and put your high performers to work.

And then the idea that isolation really is our enemy when we are deep in this experience.