Audrey Morse-Gasteyer

Audrey Morse-Gasteyer, who runs Health Connector, the Affordable Care Act marketplace in Massachusetts, briefed the board in a public meeting earlier this month.

She explained that because Congress has not extended enhanced premium subsidies that have kept costs down for people over the last few years, enrollees are facing steep price hikes and are reaching out to call centers in extreme distress.

It's not clear how widespread this problem is.

The Federal Department of Health and Human Services did not respond to a request for comment.

Audrey Morse-Gasteyer, who runs Health Connector, the Affordable Care Act marketplace in Massachusetts, briefed the board in a public meeting earlier this month.

She explained that because Congress has not extended enhanced premium subsidies that have kept costs down for people over the last few years, enrollees are facing steep price hikes and are reaching out to call centers in extreme distress.

It's not clear how widespread this problem is.

The Federal Department of Health and Human Services did not respond to a request for comment.

Selina Simmons-Duffin, NPR News.