Bianca Zwart

So if you notice something's fishy...

You can block your account.

You don't have to call anyone.

You have the agency to do that, which in a lot of cases at traditional banks, for example, isn't the case.

So it's really about giving you the tools to keep yourself safe while we do the same at the same time.

That's not necessarily, I mean, I hear the concern, yes.

But we tackle that in different ways.

So use of AI doesn't mean that something can't be human, right?

So in our case, people can still call us.

And actually, we have a very specific way in which we apply AI that makes it more human than human contact.

So if you were to call our customer service, which you can directly from the app, so it's encrypted, we both know that we're talking to the right person.

There's no risk of impersonation there.

It is about your money, right?

You're calling about your money.

You're in distress.

So we've built an AI speech-to-speech translation tool.

So you can talk in any language that you want, your native language, whatever it is that feels more comfortable.

And AI translates it directly to the human operator on the other side who speaks whatever language they speak.

And you can safely talk to each other.

So...