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Bob Mauch

👤 Person
271 total appearances

Appearances Over Time

Podcast Appearances

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

We're doing meaningful market access and patient reimbursement support, pharmacovigilance.

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

And then if you go on the other end to the providers, we're becoming more and more

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

strategically aligned with those providers.

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

So rather than take our logistics capabilities and deliver the medication to the health system, even if that's within many different sites within the health system, several are now really investing in internal capabilities, central service centers.

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

We're right in the middle of that.

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

So we're bringing our

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

Logistics expertise, our inventory management expertise, our specialty pharmacy expertise in many cases, and helping those health systems providers build those capabilities for themselves.

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

One of the things that we try hard to do, again, whether this is a manufacturer or a provider, is really understand their strategy.

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

When we spend time with customers, the goal is really to be listening and learning about what they're trying to do.

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

And we try to spend very little time convincing them about what we can do for them.

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

Because once we understand their needs, understand their strategy, then we can bring the remarkable capabilities that we have in Sankora, but in a very customized way for a certain customer who wants to invest in a central service center, for example.

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

And what are the ways that we can help them?

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

So that's a way that we grow long-term relationships.

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

We help the providers become more efficient.

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

And, you know, it creates, honestly, it creates longer term relationships because we're really working on important things together.

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

And we do that across our portfolio of customers.

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

I'll say one more thing, Drew, which is one of the things I love about our business.

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

And the reason that we can do that is there are zero examples where if a customer doesn't grow, that we grow, right?

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

It's one of the beautiful alignments that we have.

McKinsey on Healthcare
Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution

Like the only way that we can grow with a customer is by helping them grow.