Boris Valkov

If you go to a clear AI-analyzed calls 100% of the time and automatically dispositioned, in many cases, booking rates drop to 72%.

the actual booking rates.

So now from 72 to getting to let's say 85, which is a good performance, is 15% additional booking rates capacity for the team.

So now I have 30% opportunity in those two.

And then after hours and weekends is where many of the companies don't have a team at all and they go to voicemail or the third party calls and it's not as good as it should be.

So now this is 10% of the volume, those companies, and another 10% of optimization.

Now I have 40% opportunity.

And then we have the rehash.

The rehash is where you didn't book the call, but it was a bookable opportunity.

And then proper rehashing and automation, all that can give you another 10% opportunity.

So if you add these things, sometimes for some of the companies that might get over 50% opportunity in the business.

And so this is only the revenue leaks.

But if you add on top of this, the outbound and the new opportunities that you can create, net new opportunity you can create, the speed to lead and the proactive outbound and all the other things, it might be even bigger opportunity.

So this is why we say that it's from zero AI to maximum AI and maximum value in your call center.

You can, as you go to the steps and we have the playbook to do that, you can get to an extremely, extremely efficient call center that's dialed in and can kind of change the trajectory of the company.

If you think about building software, AI is obviously adding a lot of moving parts and could be complex.

The job of the companies like us and other companies is to make it as simple as possible.

Simplicity is very critical.

So far, it's been a minimum exposure of AI for maximum effect is the question.

And if you think about how the iPhone was built,