AI Will Run Your Business Sooner Than You Think (Boris Valkov)
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What is the main topic discussed in this episode?
We recently did an analysis of what is the average ROI for our customers. And I think the analysis came down to 17x.
Welcome to the Home Service Expert. Built for blue-collar entrepreneurs who are ready for more.
When your customer says yes, stop talking. You find that the pursuit of a goal, at least for me, is a source of my happiness.
You're never going to be successful doing what everyone else does. New episodes every Monday. Before we get started, I wanted to share two important things with you. First, I want you to implement what you learned today. To do that, you'll have to take a lot of notes, but I also want you to fully concentrate on the interview. Also, if you haven't got your copy of my newest book, Elevate, please go check it out. I'll share with you how I attracted and developed a winning team that helped me build a $200 million company in 22 states. Just go to elevateandwin.com forward slash podcast to get your copy. Now let's go back into the interview. All right, guys, welcome back to the Home Service Expert. Today, I got an awesome guest.
His name is Boris Volkov. Boris comes to my house once a month, and we literally only talk about A1 Garage Door service and what we're going to do to make A1 a stronger company. We've recently added a lot of specific things to A1, like speed to lead, better training for the CSRs. Interesting thing about AI, especially voice, is there's massive updates. I mean, you guys see what's going on with Claude and all those other things. So as these algorithms get better, they get better at booking. And we're not far away from being able to book more than our CSRs. I mean, it's happening this year. So Boris is an expert in AI, software engineering, machine learning. He's based out of San Francisco. He's the co-founder and CEO of Lace.ai.
You know, I could tell all about your background and everything. I'm excited. By the way, congratulations on Wrench Group. Thanks, Tony. That's a really big accomplishment. They're a massive company. Just here alone in Phoenix, Parker & Sons is a few hundred million, so picking up them is... And they tested everybody else. I mean, I won't go into who else they tested, but they had the top three or four other players, and they chose you guys because... You got great results. They tested every single one of them alongside of you and you won. So that's a big accomplishment. Tell the listeners a little bit about you, what you're passionate about, why you started Lace and where you believe you're going to win in the long game.
Yeah, absolutely. And thanks, Tommy. It's great to be back on the pod. So yeah, maybe start from the beginning. I was born in Bulgaria, Europe. And at the age of 10, I started helping my parents in our family business, which was a small grocery store. And what I realized is that every time when I was able to solve a problem and help our customers, I would see the smile on their face and it would reflect back on me and make me happy. And the more problems I was able to solve, the happier it made me. So I was essentially that defined the... purpose in life for me. Like essentially, how can I build useful things and affect people? So I got obsessed with technology, studied computer science and started my career as a software engineer.
And this is where I met Stan, my co-founder, about 20 years ago. And one night, I remember sitting in the office late at night and thinking, what do I want to do with my life? And I knew I was obsessed with building software and wanted to affect as many people as possible. one of the most efficient way to do that is to start a company. And I also wanted to work with the best people in the world. So I really, really liked, was obsessed with the US and I come to the United States about 10 years ago. And yeah, so I spent a few years at VMware. working on large-scale systems for the Fortune 500 companies. And then I joined Facebook, or Meta AI, where I led the PyTorch security team. And PyTorch is the leading AI framework behind breakthroughs like the Tesla Autopilot and ChartGPT by OpenAI.
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