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Brad Palmer

๐Ÿ‘ค Speaker
112 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Those guys are doing about 40 value transform value transactions on Jostle.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

So posting something or downloading something, um,

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Per day, average across all employees, an incredible level of connection.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

On a logo basis, it's around 10%.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

And most of the ones that churn are the smaller ones where, you know, if you've got 25 employees, that's borderline for us being able to deliver real value for.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

So our net retention revenue wise is over 100.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Yeah.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

And most of that upsell is our customers themselves growing.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Uh, to keep our business simple, we just have all customers on the same product.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Everybody gets all the new features.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

The customers themselves grow in their employee base.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Um,

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

We, from day one, get the whole customer as a company, the whole company as a customer.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

We're not a land and expand play.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

We attract high-growth businesses, so there's a nice tailwind there.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

And then as we continue to make our product more valuable and richer, we are increasing the price year-on-year.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

No, we upped the price for our existing customers as well.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

We've been very successful in doing that.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Yeah, and that 10%, a good chunk of it is companies who just blew up themselves.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

They got acquired.