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Brad Palmer

๐Ÿ‘ค Speaker
112 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

They went out of business.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Their senior leadership completely changed.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Or it's actually, there's a reasonable fraction of them are people that bought for the product, paid for the product, and actually never turned it on.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Um, so our acquisition costs for a paid lead is under $400 Canadian.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Uh, for a, a bonafide opportunity.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Um, that is not fully weighted for the full cost.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Um, the full cost,

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

So our full-end cap is less than our ACV.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

And we actually throttle our activity to keep the acquisition cost under the ACV.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

People pay us a year in advance, so we have a very nice cash flow with that.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Yeah, it's well under 12 months.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Oh, it would be over 50.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

It's probably around 75,000.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Okay.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

It's paid ads, review sites.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Some, you know, sort of Facebook, Twitter kind of activity in a targeted way.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

LinkedIn.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

So our retention is so high and we're such a steady product that feel lifetime value is so high, it's sort of not meaningful to think about.

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

It's not a key metric for us because we'll

SaaS Interviews with CEOs, Startups, Founders
919 SaaS: A More Engaging Slack Passes $500 Customers, $7m Raised

Yeah, it's so high that it's not a meaningful metric.