Brent Norling

Um, but you know, people took advantage of that and his accounts receivable, like he, um, he almost went bankrupt.

Um, we managed to recover them, but

It was, it was questionable there because he's getting demands, he's getting legal proceedings cause he's not paying, but then he's accepting promises on the other side.

Um, so yeah, I think we need to get a lot tighter around accounts receivable management.

Um, you know, I'm of the view squeaky wheel gets oil.

So, um, you know, if it's a company that owes you money, like stat demand liquidation, um, because if you're the creditor that is, um, filed liquidation at the high court,

You're the number one creditor on their priority list.

There's no one else they want to pay more than you because you have the power to appoint a liquidator.

And if they want to avoid that, they'll sort it out.

Yeah, look, I'm talking about the, what I'm talking about is when these kind of internal efforts have failed because, yeah, you don't want to rush straight to that.

You know, so, you know, I'm a big fan of like the person with the relationship makes a call because, you know, if you've done the work, you've got the client relationship, you pick up the phone, you know, often that will help get the money in.

But then there also becomes a point where that relationship,

that relationship can be a disadvantage because they might leverage it, use it.

So there needs to be a point.

I like an internal, like another person internally to pick it up.

So if you've got an internal accountant or an internal accounts person, bookkeeper, or, you know, a GM, someone in the business that can then escalate it and then they can make the threats to send it external.

Yeah.

We've actually, we actually changed our buffer to, like, you can book an appointment, but there's a buffer period that there's nothing available in because, you know, you would...

Um, you'd come to work or you wake up in the morning and it would just be like booking instead of, you know, 1am, 2am, 3am.

Um, that's when they're booking, but that's when they're booking you from 9am, 10am.