Brené Brown

So I go to the Gottmans research on trust, and I read right off the bat where Gottmans say, trust is earned in small moments every day.

He tells a story.

It's my favorite story that he tells.

And I've had them on my podcast and I've done blurbs for their books and written forwards.

They're just great.

So he tells a story about how he's also a mystery lover like me.

He's on the second to last page of his mystery.

He's like, oh my God, oh my God, who did it?

And he jumps up to go brush his teeth and he walks to the bathroom and he sees his wife crying and brushing her hair.

He's like, shit, don't look.

Everything's good.

Just go to the bathroom and get back to your book.

And he's like, that's a sliding door moment.

I have a choice in that moment to build trust and stop and say what's going on or to build betrayal and pretend like I don't see her hurting.

So I stop.

I take the brush out of her hand.

I start brushing her hair and say, what's going on?

that's a sliding door moment that we have all the time, right?

And so to me, trust is built slowly over time, a marble at a time.

And that's how we teach trust to the most senior leaders in Fortune 100 companies, that trust is a marble jar, it's earned.