Brian Chesky

I mean, AI at least can be a front line that can better adjudicate disputes between guests. No, it's better than a real person. Because what it can do is you can train it on the corpus of like 100 policies. And then it can look at the last 100,000 times somebody complained about this. And what was the most likely resolution that led to satisfaction for both parties?

I mean, AI at least can be a front line that can better adjudicate disputes between guests. No, it's better than a real person. Because what it can do is you can train it on the corpus of like 100 policies. And then it can look at the last 100,000 times somebody complained about this. And what was the most likely resolution that led to satisfaction for both parties?

And you can actually train a model to spit out the right answer. And they can either directly spit out the answer as a front line through the app to the guest and host. Or if you do want to talk to a person, it can Help the customer service person.

And you can actually train a model to spit out the right answer. And they can either directly spit out the answer as a front line through the app to the guest and host. Or if you do want to talk to a person, it can Help the customer service person.

And you can actually train a model to spit out the right answer. And they can either directly spit out the answer as a front line through the app to the guest and host. Or if you do want to talk to a person, it can Help the customer service person.

So I think we want to manage Airbnbs more and more and more before they become ours, because then not even that it would be a bad business model, but I think it would like start to cut into the ethos of feeling like you're living like a local and being truly authentic.

So I think we want to manage Airbnbs more and more and more before they become ours, because then not even that it would be a bad business model, but I think it would like start to cut into the ethos of feeling like you're living like a local and being truly authentic.

So I think we want to manage Airbnbs more and more and more before they become ours, because then not even that it would be a bad business model, but I think it would like start to cut into the ethos of feeling like you're living like a local and being truly authentic.

Yeah, I mean, the step beyond this we haven't gone to is you have to apply to list an Airbnb. We have certain quality criteria. And if you don't meet that quality criteria, then you can't list an Airbnb. that's probably where we're going within our new verticals. Our new verticals, we're going to be launching starting next year.

Yeah, I mean, the step beyond this we haven't gone to is you have to apply to list an Airbnb. We have certain quality criteria. And if you don't meet that quality criteria, then you can't list an Airbnb. that's probably where we're going within our new verticals. Our new verticals, we're going to be launching starting next year.

Yeah, I mean, the step beyond this we haven't gone to is you have to apply to list an Airbnb. We have certain quality criteria. And if you don't meet that quality criteria, then you can't list an Airbnb. that's probably where we're going within our new verticals. Our new verticals, we're going to be launching starting next year.

We're going to basically, you know, Amazon had this moment where they were just selling books. And then in like the late 90s, they decided to just, you know, go just outside books. What's adjacent to books back in the 90s? DVDs and CD players, right, CDs. And then they went further and further and further. So we're going to have the Amazon moment.

We're going to basically, you know, Amazon had this moment where they were just selling books. And then in like the late 90s, they decided to just, you know, go just outside books. What's adjacent to books back in the 90s? DVDs and CD players, right, CDs. And then they went further and further and further. So we're going to have the Amazon moment.

We're going to basically, you know, Amazon had this moment where they were just selling books. And then in like the late 90s, they decided to just, you know, go just outside books. What's adjacent to books back in the 90s? DVDs and CD players, right, CDs. And then they went further and further and further. So we're going to have the Amazon moment.

For the new verticals and categories we're launching, I believe we're going to have a reply to list model where you have to apply. And so we're starting to have an opinion on quality. That is going to be the next step and probably the final step. The step beyond that is actually owned and operated.

For the new verticals and categories we're launching, I believe we're going to have a reply to list model where you have to apply. And so we're starting to have an opinion on quality. That is going to be the next step and probably the final step. The step beyond that is actually owned and operated.

For the new verticals and categories we're launching, I believe we're going to have a reply to list model where you have to apply. And so we're starting to have an opinion on quality. That is going to be the next step and probably the final step. The step beyond that is actually owned and operated.

And we don't own or operate anything except for these promotional listings that people might know of, which are basically called icons. So we built like a 40-foot tall Polly Pocket clamshell. Yes, we own and operate that, but that's really marketing. And it generates a lot of views. We're not ridden the business of owning and operating anything.

And we don't own or operate anything except for these promotional listings that people might know of, which are basically called icons. So we built like a 40-foot tall Polly Pocket clamshell. Yes, we own and operate that, but that's really marketing. And it generates a lot of views. We're not ridden the business of owning and operating anything.

And we don't own or operate anything except for these promotional listings that people might know of, which are basically called icons. So we built like a 40-foot tall Polly Pocket clamshell. Yes, we own and operate that, but that's really marketing. And it generates a lot of views. We're not ridden the business of owning and operating anything.