Brian Chesky

In fact, we were doing this last year, but one of the things is, as you know, financial results are lagging indicators, especially when you're a big company.

So it takes sometimes a while to get the financial numbers to reflect what's happening inside the company.

But I feel like we're a startup again, more than ever.

We're like...

where we feel much younger and smaller than earlier.

And I think with AI, that would be the other thing, is 60% of our code is now written by AI, which is twice the benchmark of our competitors and peers.

And it's really, really helping us.

AI, I think, is a huge boon to us.

I don't know if it's helped the OTAs, but it's helped us with customer service.

The cost per customer service tick is down 10%.

40% of people who contact me,

The AI solves the problem for them.

We brought it through the entire journey.

Everything is really accelerating.

Yeah, so it's a great thing.

I mean, really what I'm talking about has played out over like really five years.

And the term founder mode, what it really meant that Paul Graham wrote was about me like skipping layoffs and management and going into the details with teams.

And instead of trying, I mean, here's my advice.

If you're a CEO or a leader of a company that's big, don't try to change the whole company.

Try to change a corner of the company.