Brian Chesky

the companies and they believe the companies are politically motivated and they're putting their thumb on the scale politically for free speech this becomes like an attack vector for politics i think before you moderate content you should moderate people you should moderate not should they be kicked off the site or on the site but just are these real people are they who they say they are and are they allowed to use pseudonyms or not i think in the speech context there's a

I love how you think because it's good to take logical steps towards their conclusion and ask, where do you draw the line? I think we want to have almost all the benefits of a hotel while retaining the benefits of Airbnb. So let's just break them down. The benefits of an Airbnb is every room and every home is different. There's no skew. You go to a hotel.

I love how you think because it's good to take logical steps towards their conclusion and ask, where do you draw the line? I think we want to have almost all the benefits of a hotel while retaining the benefits of Airbnb. So let's just break them down. The benefits of an Airbnb is every room and every home is different. There's no skew. You go to a hotel.

I love how you think because it's good to take logical steps towards their conclusion and ask, where do you draw the line? I think we want to have almost all the benefits of a hotel while retaining the benefits of Airbnb. So let's just break them down. The benefits of an Airbnb is every room and every home is different. There's no skew. You go to a hotel.

I mean, hotels are such commodities that you never see the room you're booking. You don't even know the floor you're booking. You book a hotel room, you don't know the even floor you're on, let alone what view you have. And by the way, it doesn't really matter because they're kind of all the same. Or at least the hotel kind of trains you not to care. That is the definition of commodity.

I mean, hotels are such commodities that you never see the room you're booking. You don't even know the floor you're booking. You book a hotel room, you don't know the even floor you're on, let alone what view you have. And by the way, it doesn't really matter because they're kind of all the same. Or at least the hotel kind of trains you not to care. That is the definition of commodity.

I mean, hotels are such commodities that you never see the room you're booking. You don't even know the floor you're booking. You book a hotel room, you don't know the even floor you're on, let alone what view you have. And by the way, it doesn't really matter because they're kind of all the same. Or at least the hotel kind of trains you not to care. That is the definition of commodity.

It's such a commodity, you don't even have any choice. You just choose the hotel. You barely choose the room. Maybe you choose the tier of the room. But... So we want every space to be unique. We want every space to be one of a kind. We want our experience to be as personal as possible. Yes, there are more professional managers today than there were 10 years ago.

It's such a commodity, you don't even have any choice. You just choose the hotel. You barely choose the room. Maybe you choose the tier of the room. But... So we want every space to be unique. We want every space to be one of a kind. We want our experience to be as personal as possible. Yes, there are more professional managers today than there were 10 years ago.

It's such a commodity, you don't even have any choice. You just choose the hotel. You barely choose the room. Maybe you choose the tier of the room. But... So we want every space to be unique. We want every space to be one of a kind. We want our experience to be as personal as possible. Yes, there are more professional managers today than there were 10 years ago.

But generally speaking, still 90% of our hosts are regular people. We want to feel like when you step into an Airbnb or you travel to a city, you're living like a local. So those are the things we want to retain. And we really want it to be their home. We don't want to create an Airbnb aesthetic, right? I've been asked like, hey, why don't you guys do a deal with Ikea and this and that?

But generally speaking, still 90% of our hosts are regular people. We want to feel like when you step into an Airbnb or you travel to a city, you're living like a local. So those are the things we want to retain. And we really want it to be their home. We don't want to create an Airbnb aesthetic, right? I've been asked like, hey, why don't you guys do a deal with Ikea and this and that?

But generally speaking, still 90% of our hosts are regular people. We want to feel like when you step into an Airbnb or you travel to a city, you're living like a local. So those are the things we want to retain. And we really want it to be their home. We don't want to create an Airbnb aesthetic, right? I've been asked like, hey, why don't you guys do a deal with Ikea and this and that?

And it's like, well, actually, that's not really what people want. They don't really want a standardization of design. They really want to feel like they're in Paris. They feel like they're in Paris. They don't feel like the same as they're in Kansas City or somewhere else. But hotels, they start to feel more similar, especially chain hotels.

And it's like, well, actually, that's not really what people want. They don't really want a standardization of design. They really want to feel like they're in Paris. They feel like they're in Paris. They don't feel like the same as they're in Kansas City or somewhere else. But hotels, they start to feel more similar, especially chain hotels.

And it's like, well, actually, that's not really what people want. They don't really want a standardization of design. They really want to feel like they're in Paris. They feel like they're in Paris. They don't feel like the same as they're in Kansas City or somewhere else. But hotels, they start to feel more similar, especially chain hotels.

But what we do want to do is match the hotel service at least as much as we can. And so there isn't a front desk, but can we create a essentially like remote front desk? Can we have more 24-7 support? Can we use AI to basically level the playing field of front desk where AI can be like immediate? It can be multilingual. It can adjudicate.

But what we do want to do is match the hotel service at least as much as we can. And so there isn't a front desk, but can we create a essentially like remote front desk? Can we have more 24-7 support? Can we use AI to basically level the playing field of front desk where AI can be like immediate? It can be multilingual. It can adjudicate.

But what we do want to do is match the hotel service at least as much as we can. And so there isn't a front desk, but can we create a essentially like remote front desk? Can we have more 24-7 support? Can we use AI to basically level the playing field of front desk where AI can be like immediate? It can be multilingual. It can adjudicate.

I mean, AI at least can be a front line that can better adjudicate disputes between guests. No, it's better than a real person. Because what it can do is you can train it on the corpus of like 100 policies. And then it can look at the last 100,000 times somebody complained about this. And what was the most likely resolution that led to satisfaction for both parties?