Brian Moynihan

speaker

391 appearances 9 recordings 3 series first heard Dec 2025 last heard 3 Jun

Brian Moynihan’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 9 in all, peaking in Jan 2026 with 7.

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Bloomberg Talks · Bank of America CEO Brian Moynihan Talks 2026 Outlook, AI & More · 23 Dec 2025 podcast

of lots of capabilities to help our customers do much greater things with AI, with agents and all the things we work on, but also our teammates to do great things.

So this year we deployed, our 365 Copilot will finish the end of the year with 200,000 people up and operating on AI, and it's just tremendous.

And that's all part of that major tech budget.

But also part of that is just the nuts and bolts of having a better trading system or enhancing that trading system or data.

So that $4 billion plus a year is really important to drive the initiatives that we have as an innovation company.

Well, I think to answer that question, no one knows precisely for sure.

But what you will know is we'll be applying more and more of automated intelligence or augmented intelligence, as we call it, with a person using AI, using that to be more effective.

And that'll affect all the businesses.

So if you look historically, we deployed AI more than five years ago with a product called Erica.

Erica was an agent bot, a small language model.

And all the words we use today, back then we didn't.

And over...

The last 24 hours, Erica interfaced with 2 million Bank of America consumers and answered their questions.

It went from 200 questions it could answer to about 700 questions it could answer.

About 20 million people use it.

So we have great experience of how that worked.

But what part of that experience was you have to have your data perfect.

You have to have the controls around it so it answers the question right so the customer is getting a good answer.

And you have to be able to transmit that answer instantaneously on an inquiry across the 100 systems that touch our mobile bank or our digital banking out to the customer.

So it's a lot harder to do.

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