Brian Moynihan
speaker
391 appearances
9 recordings
3 series
first heard Dec 2025
last heard 3 Jun
Brian Moynihan’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 9 in all, peaking in Jan 2026 with 7.
Appearances
The customer experience, the best it can be to grow the company and to manage expense.
And that means you have to really pay attention to the headcount movement.
And that's why we watch it carefully.
So we had 285,000 people in 2010 when the team took over.
We have 212,000 people today.
And you never heard anything about labor dislocation because we just kept planning ahead.
But that's the application of technology.
You just take the consumer business, and I showed an investor today, 100,000 people to 50 and make it simple.
If you look at that, the business is three times as big in terms of transactions, activity.
But that's the power of all you've got eight devices sitting on the tables in front of you and the internet connectivity and what you'll do.
It's a combination of AI plus alerts and things like that.
People that get focused on just, you know, Erica growth in our case, you're saying, no, there's literally a billion alerts that go out, which is basically artificial intelligence people set up in advance to tell them things go on.
You don't need them to go into Erica to ask if a check went through my account above $2,500 if you set the alerts.
Well, if Howard's right, his view of growth, we'll need a lot more human content to keep up with it.
Six percent.
I'll give you the historical context.
In 2019, I was in a room downstairs, and the people were wringing their hands, and that's the way they do at Davos, that all this technology is going to take away the jobs.
And so in preparation, I said, I've got to give some hope here.
So I went and did the research.
In 1969, American employed 80 million people.
Showing 141–160 of 391 · page 8 of 20
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