Brittany

And sometimes they would have to just send the patients to the hospital because they had another client in labor. They didn't care. Gina and Caitlin wanted the money. As the years went on after Caitlin and Gina moved out of clinic and their repeat clients kept having babies and they started seeking care elsewhere, both of them were very offended when this would happen.

Caitlin, more so than Gina, Caitlin did not like it at all. Oftentimes she would call them personally and try to convince them to come into care and let them know that if they did come into care, she or them both would do their prenatal care and their birth. Sometimes when she would promise them this, she would have whoever was on call show up to their birth.

Caitlin, more so than Gina, Caitlin did not like it at all. Oftentimes she would call them personally and try to convince them to come into care and let them know that if they did come into care, she or them both would do their prenatal care and their birth. Sometimes when she would promise them this, she would have whoever was on call show up to their birth.

Caitlin, more so than Gina, Caitlin did not like it at all. Oftentimes she would call them personally and try to convince them to come into care and let them know that if they did come into care, she or them both would do their prenatal care and their birth. Sometimes when she would promise them this, she would have whoever was on call show up to their birth.

And then whenever they were in active labor or nearing the end, Caitlin would show up, deliver their baby and then leave right afterwards. This was always very disappointing for the clients. I've spoken to a few of them that that happened to. This usually happened in Fort Worth, not Dallas, because that's where June and Caitlin did clinic.

And then whenever they were in active labor or nearing the end, Caitlin would show up, deliver their baby and then leave right afterwards. This was always very disappointing for the clients. I've spoken to a few of them that that happened to. This usually happened in Fort Worth, not Dallas, because that's where June and Caitlin did clinic.

And then whenever they were in active labor or nearing the end, Caitlin would show up, deliver their baby and then leave right afterwards. This was always very disappointing for the clients. I've spoken to a few of them that that happened to. This usually happened in Fort Worth, not Dallas, because that's where June and Caitlin did clinic.

But they were always disappointed that they were promised one thing and didn't get it. But we very rarely saw repeats at the end of my time there. We definitely had more upset clients towards the end than ever before. One of our previous employees that was office manager, and then we created a role for her, patient advocate. She wasn't in that role for very long.

But they were always disappointed that they were promised one thing and didn't get it. But we very rarely saw repeats at the end of my time there. We definitely had more upset clients towards the end than ever before. One of our previous employees that was office manager, and then we created a role for her, patient advocate. She wasn't in that role for very long.

But they were always disappointed that they were promised one thing and didn't get it. But we very rarely saw repeats at the end of my time there. We definitely had more upset clients towards the end than ever before. One of our previous employees that was office manager, and then we created a role for her, patient advocate. She wasn't in that role for very long.

She left about a year before me, maybe a little bit less. She was like, I can't do it. I can't handle all of these upset clients. She saw every single upset client. That was her job to deal with that and try and fix the problems. But it was getting worse and worse and worse.

She left about a year before me, maybe a little bit less. She was like, I can't do it. I can't handle all of these upset clients. She saw every single upset client. That was her job to deal with that and try and fix the problems. But it was getting worse and worse and worse.

She left about a year before me, maybe a little bit less. She was like, I can't do it. I can't handle all of these upset clients. She saw every single upset client. That was her job to deal with that and try and fix the problems. But it was getting worse and worse and worse.

I mean, they were different things. A big thing that really, really bothered the patient advocate and myself was miscarriage follow up. Because of the way the collective was that there's three midwives or whatever, no one would follow up. fall off the radar. We would get complaints all the time. My midwife just forgot about me. She abandoned me. Y'all don't even care about me.

I mean, they were different things. A big thing that really, really bothered the patient advocate and myself was miscarriage follow up. Because of the way the collective was that there's three midwives or whatever, no one would follow up. fall off the radar. We would get complaints all the time. My midwife just forgot about me. She abandoned me. Y'all don't even care about me.

I mean, they were different things. A big thing that really, really bothered the patient advocate and myself was miscarriage follow up. Because of the way the collective was that there's three midwives or whatever, no one would follow up. fall off the radar. We would get complaints all the time. My midwife just forgot about me. She abandoned me. Y'all don't even care about me.

So that was really frustrating. And that was one thing that we felt really strongly about. And the patient advocate and I worked really hard to create a system to put in place for the midwives. We had to do that as admin staff. And we actually put in place to where the admin was calling and following up.

So that was really frustrating. And that was one thing that we felt really strongly about. And the patient advocate and I worked really hard to create a system to put in place for the midwives. We had to do that as admin staff. And we actually put in place to where the admin was calling and following up.

So that was really frustrating. And that was one thing that we felt really strongly about. And the patient advocate and I worked really hard to create a system to put in place for the midwives. We had to do that as admin staff. And we actually put in place to where the admin was calling and following up.

Because at the end of the day, I said, I don't think that patients care who's calling them as long as someone is calling them. So I was telling my admin staff, you're going to call, put it on your to-do list. If you see that there's a miscarriage, you call them and just say, I'm just checking in with you. I'm going to go ahead and schedule you an appointment with a midwife. Is that okay?