Brittany

She left about a year before me, maybe a little bit less. She was like, I can't do it. I can't handle all of these upset clients. She saw every single upset client. That was her job to deal with that and try and fix the problems. But it was getting worse and worse and worse.

I mean, they were different things. A big thing that really, really bothered the patient advocate and myself was miscarriage follow up. Because of the way the collective was that there's three midwives or whatever, no one would follow up. fall off the radar. We would get complaints all the time. My midwife just forgot about me. She abandoned me. Y'all don't even care about me.

I mean, they were different things. A big thing that really, really bothered the patient advocate and myself was miscarriage follow up. Because of the way the collective was that there's three midwives or whatever, no one would follow up. fall off the radar. We would get complaints all the time. My midwife just forgot about me. She abandoned me. Y'all don't even care about me.

I mean, they were different things. A big thing that really, really bothered the patient advocate and myself was miscarriage follow up. Because of the way the collective was that there's three midwives or whatever, no one would follow up. fall off the radar. We would get complaints all the time. My midwife just forgot about me. She abandoned me. Y'all don't even care about me.

So that was really frustrating. And that was one thing that we felt really strongly about. And the patient advocate and I worked really hard to create a system to put in place for the midwives. We had to do that as admin staff. And we actually put in place to where the admin was calling and following up.

So that was really frustrating. And that was one thing that we felt really strongly about. And the patient advocate and I worked really hard to create a system to put in place for the midwives. We had to do that as admin staff. And we actually put in place to where the admin was calling and following up.

So that was really frustrating. And that was one thing that we felt really strongly about. And the patient advocate and I worked really hard to create a system to put in place for the midwives. We had to do that as admin staff. And we actually put in place to where the admin was calling and following up.

Because at the end of the day, I said, I don't think that patients care who's calling them as long as someone is calling them. So I was telling my admin staff, you're going to call, put it on your to-do list. If you see that there's a miscarriage, you call them and just say, I'm just checking in with you. I'm going to go ahead and schedule you an appointment with a midwife. Is that okay?

Because at the end of the day, I said, I don't think that patients care who's calling them as long as someone is calling them. So I was telling my admin staff, you're going to call, put it on your to-do list. If you see that there's a miscarriage, you call them and just say, I'm just checking in with you. I'm going to go ahead and schedule you an appointment with a midwife. Is that okay?

Because at the end of the day, I said, I don't think that patients care who's calling them as long as someone is calling them. So I was telling my admin staff, you're going to call, put it on your to-do list. If you see that there's a miscarriage, you call them and just say, I'm just checking in with you. I'm going to go ahead and schedule you an appointment with a midwife. Is that okay?

Are you comfortable coming in? Or would you prefer that we just schedule a phone call? I always got that question. How many babies have you lost? And for the first several years, I was able to say we've never lost any moms or babies. But I just remember at some point, someone saying there's been all these neonatal deaths at Origins in the past two years.

Are you comfortable coming in? Or would you prefer that we just schedule a phone call? I always got that question. How many babies have you lost? And for the first several years, I was able to say we've never lost any moms or babies. But I just remember at some point, someone saying there's been all these neonatal deaths at Origins in the past two years.

Are you comfortable coming in? Or would you prefer that we just schedule a phone call? I always got that question. How many babies have you lost? And for the first several years, I was able to say we've never lost any moms or babies. But I just remember at some point, someone saying there's been all these neonatal deaths at Origins in the past two years.

And as the executive director that worked directly with Gina and Caitlin saying, what? To not know that? I knew of a few, but not that that many had happened in such a short amount of time. All of them were at Origins Dallas. I would hear about them in passing and I was given a little bit of details.

And as the executive director that worked directly with Gina and Caitlin saying, what? To not know that? I knew of a few, but not that that many had happened in such a short amount of time. All of them were at Origins Dallas. I would hear about them in passing and I was given a little bit of details.

And as the executive director that worked directly with Gina and Caitlin saying, what? To not know that? I knew of a few, but not that that many had happened in such a short amount of time. All of them were at Origins Dallas. I would hear about them in passing and I was given a little bit of details.

I do remember one of these bursts specifically because several people had access to our cameras, but I'm the main one that knew how to work them. I had them set up.

I do remember one of these bursts specifically because several people had access to our cameras, but I'm the main one that knew how to work them. I had them set up.

I do remember one of these bursts specifically because several people had access to our cameras, but I'm the main one that knew how to work them. I had them set up.

Yes. Whenever we had one of these fetal demises, I had to check the camera. In an emergency, a midwife is entering things quickly into a chart or even paper charting, and then they have to go back and enter it into maternity neighborhood later.