Caryn Seidman-Becker

How could you get locked out of your account if you can't remember your 12-dividend hash?

These things just don't make sense.

And then you look at the workforce side of the house and people are coming in the front door with fake credentials or credentials that aren't theirs, real credentials, because they got it from the call center or they did it through other scams.

You got to know who people are and what they should have access to.

And you need to make people's experience more frictionless in so many different ways.

I think the next five years will be transformative.

First of all, I think there's a lot more we can do in travel.

Going for an end-to-end experience, what we call home-to-gate, is the opportunity.

Whether it be a reserve parking spot or your Uber, whether it be the ambassador in our new concierge program taking you either to our automated lanes, which we're working on, or ultimately to the gate.

I know when I had three little kids and all the suitcases, all you want is somebody to help you.

Yeah.

putting together that journey is still an opportunity in travel, creating off-site screening, privatized screening, lots of opportunities to transform travel.

In stadiums and arenas, with the World Cup coming in a year and with the Olympics coming two years after that, I think that there are some big opportunities to enhance the experience and enhance security in stadiums.

We're partnered with the Clippers where you can use your face for age verification to buy a beer.

Steve Ballmer did build the arena of the future, and I think there's a lot to be learned from that.

But

Why should you need anything when you go into a stadium?

You're a guest and you should have a great guest experience.

There's long lines to get a hot dog, long lines to get a beer.

You pass your driver's license and your credit card down.