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Casey Zeman

๐Ÿ‘ค Speaker
194 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

Got it.

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

You've got to do protein shakes in between your protein shake in every episode.

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

Yeah, I think that...

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

Well, before we were actually doing our, we were measuring our churn by year.

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

And so that's fine.

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

And I think if I recall, we are looking at a 30% churn over a year.

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

Um, and, uh, and so,

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

I guess if you just take that and you multiply that or divide that by 12, that will kind of give you the monthly churn rate.

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

Some of the things that we incorporated to clean up that churn was we added a 30-day onboarding sequence.

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

Every new customer gets an onboarding call as well.

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

And we've had, we added office hours, basically where they can come into the Facebook group.

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

So

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

With some of those additional elements, we've seen an improvement upon churn.

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

And of course, now that we are moving into the monthly, we're seeing that sort of change.

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

I don't have full numbers, but we are using...

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

for recovery of like let's say credit cards we're using a platform called gravy um to help us with our recovery of like failed credit cards and things like that and that's uh we're in early stages with that but it's looking like that's actually going to be doing a lot of improvement upon like just getting people with their credit cards back up and running that's good and then last question on economics to acquire new customers what are you paying to acquire new customers on average would you say

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

I'd say for acquisition of a new customer, we're probably talking about $50 to $75 for a new customer acquisition.

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

We're just barely under the mark of what the monthly would be, but then we're assuming that they're going to stick around for...

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

Hopefully, obviously more than three to four months.

SaaS Interviews with CEOs, Startups, Founders
1442 Webinar Platform Breaks $2.5m in ARR, But Churn Too High

But, you know, if we're if we're looking at that, the sort of, you know, the average, the average is about three and a half months is what we were calculating when we were doing it on the yearly basis.