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Chad Rubin

๐Ÿ‘ค Speaker
172 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

So we can't just spend frivolously on all types of things like other SaaS companies do today.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

I think we're at 14 now, roughly.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

That's 24 right there.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

We just hired a project manager.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

We're looking for another developer and another account manager.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

And where are you guys all based?

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

So that's the other big change.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

So we used to be only devs and only engineering team in New York City.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

And then the rest of the team was in Jersey in our other office.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

And now we've actually started building our team in New York City just because it's been very, very difficult to find talent in Jersey.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

But there's also veterans and talent that we can tap into versus trying to train from the bottom up and learn from paper cuts.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

Both.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

I mean, yeah.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

So we've been traditionally hiring account managers that don't have much experience, never been in the SaaS world.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

And we're really flipping that now since we're hiring New York City.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

We're hiring people that have been in SaaS, that have already onboarded clients.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

So for them, it's less about Rolodex.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

It's more about they have knowledge, they've been in this industry for a long time, and they can bring everything they learned from their previous companies over to our company.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

Sure.

SaaS Interviews with CEOs, Startups, Founders
1347 "Our minimum is $500m" Says Ecommerce Tool CEO

Tell me about your churn.