Charles Duhigg

And these questions don't necessarily seem special, but they're known as deep questions within psychology.

And a deep question is just something that asks us about our values, our beliefs, or our experiences.

And it can be pretty easy to ask.

A deep question doesn't necessarily seem deep.

So for instance, if I bumped into you on the street and I said, what do you do for a living?

And you say, oh, I'm a lawyer.

I might say, oh, wow.

Did you love practicing the law?

Like what made you decide to go to law school?

What's the best part of being a lawyer?

Now, those are all easy questions to ask, right?

They don't seem overly intrusive.

But what they do is they tell me things about what your experiences were that led you to go to law school, what your values are that make you passionate about your job, what your beliefs are that you bring to work.

And when you describe that to me, I learn so much about you.

And then the other thing that a deep question does is let's say I ask you those questions and you answer them and I learn something about you.

Then even if you don't ask a question back, it's very natural for me to say, oh, you know, it's interesting that you love interacting with people as a lawyer.

I'm a doctor.

And that's also my favorite part of being a doctor is that I get to meet with these patients and I get to help them when they're worried.

It allows for that back and forth that's very, very natural.

And one thing we know about super communicators is that they ask 10 to 20 times as many questions as the average person.