Charlie Turner

speaker

4,985 appearances 165 recordings 1 series first heard Jul 2017 last heard Aug 2021

Charlie Turner’s voice in public audio — every appearance, attributed to the second.

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Well, haven't passengers charged that they get bumped for a higher paying passenger? voice-verified

Well, speaking of Delta, you talked with one passenger. voice-verified

He was a physician flying from Jacksonville, Florida to Boise, Idaho. voice-verified

He said he received three bookings. voice-verified

Is that right? voice-verified

What kind of satisfaction or lack of satisfaction have passengers encountered with customer service? voice-verified

What do the airlines say about this? voice-verified

Do they even acknowledge bumping passengers who got great deals? voice-verified

I understand that there's a disagreement over terminology, bumping versus schedule changes. voice-verified

Aside from wrangling with customer service, what recourse do air travelers have when they get rebooked on a less desirable flight? voice-verified

Can they try their luck and switch to another airline or even threaten to sue? voice-verified

Do you think this will become less of a problem as time goes on, for example, when staffing shortages are resolved? voice-verified

Wall Street Journal middle seat columnist Scott McCartney. voice-verified

Scott, thanks for being with us. voice-verified

Always good to be with you. voice-verified

Thanks. voice-verified

And that's your Money Briefing. voice-verified

I'm Charlie Turner filling in for J.R. voice-verified

Whalen for The Wall Street Journal. voice-verified

Here's your money briefing for Tuesday, July 6th. voice-verified

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