Chase Keaten

speaker

363 appearances 1 recordings 1 series first heard Jul 2026 last heard 20 Jul

Chase Keaten’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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Insights Unlocked · How to build agentic AI your customers will actually trust · 20 Jul 2026 podcast

Thanks for having me.

I appreciate you.

Yeah, I appreciate the opportunity.

Thanks for having me, Mike.

Sure, so a lot of people end up in the UX space through either like an academic lens or kind of like a more of a homegrown natural progression.

I have fallen to the latter category.

I've been in UX as some form or function for the past 13, 14 years, and a lot of that is focused on

AI related things for the past five or six years.

So, um, it puts me in a unique position to have a really long UX story career across different B2B, B2C channels, um, different companies, a large diversity there.

And then also just the ability to kind of talk a little bit about how AI intersects with research, intersects with users, intersects with business and, um,

And that's been a lot of my focus for the past five, six years.

So I'm happy to share what I've learned.

I doubt any of it is going to be world-breaking, but I think it's also very important to sometimes just lay things out so that everybody can kind of have a chance to pick apart and get their own interpretation and figure out where to go from there.

So currently at Walmart, my title is listed as senior manager, and I'm working for the first time in my career under more of a marketing wing than a strict product wing or UX wing.

And the overlap's very similar.

I work on a fabulous marketing team.

We work on kind of all the newest propositions, and some of that's very AI adjacent, which is interesting.

Explains kind of the current fit, but we work a lot on understanding what appeals to people from a product standpoint so that that way we can have the right messaging that doesn't damage the brand, but also have our deep understanding of kind of like the psychological motivations.

Yeah.

It's often very much about understanding what motivates changes in behavior.

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