Chris Hall

speaker

312 appearances 4 recordings 3 series first heard Feb 2018 last heard May 2025

Chris Hall’s voice in public audio — every appearance, attributed to the second.

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Our retention rates are quite good.

Last year was like our...

Net dollar retention was like 111%.

Yeah, it was 111.

That went down a little bit this year, so we're trying to improve that.

It's sort of trending up again.

The gross retention was 94.

94 gross.

That's a tough lesson to learn, really, to do upsells in enterprise.

That means you have to have a very healthy product, good customer success teams, good support to actually upsell on those larger accounts.

It is really important, especially for long-term.

I think it's really important that we manage churn, obviously, because

that's potentially more important than the net new sales.

If you're losing 10% every year, you're not going to make it.

Well, we want to...

we want to be around 12 months, uh, 12 to 14 months.

Um, you're higher than that now.

We are higher than that.

Um, but that's trending down again.

It's, it's, there's differences.

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