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Chris Mack

๐Ÿ‘ค Speaker
119 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

Honestly, so the main reason is personal psychology, I guess, around it.

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

So if you're focusing on those numbers, if those are the numbers that are, then those are the numbers that you're going to drive towards, right?

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

And like you said, there was a, you know, I made a lifestyle change like decision to not focus on those so that I could focus on other things that I consider to be more important.

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

So if I focus on the number of customers that we have, then that's going to be the metric that I use moving forward and the metric that I consider to be most important.

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

If I, on the other hand, work on making sure that our customers are happy,

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

and that the platform is working for them.

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

And that's what I'm going to be focusing on.

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

Yeah, we're, we're between 10 and a thousand.

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

No, there was two of us who founded it.

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

So my former co-founder, she left probably about four years ago when we decided to make the switch.

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

Did you buy her out or did she take equity with her?

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

She still owns part of the company.

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

We're four.

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

We're a very small team.

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

Well, we have a software dev, a customer support person, and basically like a... What do I call him?

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

He's a software dev slash server admin, I suppose.

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

Right.

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

So, I mean, we're maintaining effectively.

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

So the, the, the issue with this kind of space is it changes so fast that it's difficult to try to, uh, like you can't just build a product and then leave it running because all the other, like we integrate with probably about 20 different systems, which is kind of where a lot of the value add comes from like in Spokane.

SaaS Interviews with CEOs, Startups, Founders
1411 This Tool is Flat, Bootstrapped, Why Won't Founder Get The Hell out and Sell?

So just maintaining a lot of the systems when, for example, you know, Facebook's updates their API or Twitter updates their API or any of our partners do requires quite a lot of work.