Chris Voss

Ultimately, it's got to be revenue.

But are you doing something that impacts revenue?

So if you're even aware of that, you matter more to me than a person who's just counting paperclips.

Well, what about bringing up personal things?

Like I just bought a house or I have a sick kid or I have some other hardships.

Like in the movies, the hostage negotiations always talk about the kids to try and gain sympathy.

I don't know if that's how it really works.

But does that help?

Well, I mean, so as a boss, what am I responsible for?

You just bought a house?

How was I involved in that decision?

I mean, I want to put you in a bigger house.

Actually, you just bought a house?

Here's some stuff that I, more valuable stuff, or here's how you could be more valuable so that not only you could pay that mortgage, but I want to put you in a bigger house.

I mean, I genuinely want to put everybody that works for me in a bigger house.

I genuinely want them to live longer.

I want them to be healthier.

I want the kids to go to better schools.

So let's talk about how I can pay you.

But if you made that decision and now you're bringing it to me as if it was my fault, first of all, it wasn't my fault.