Chris Voss

So absolutely oblivious to what it was about.

So absolutely oblivious to what it was about.

And then had multiple knee injuries and decided, well, I'll go be a negotiator instead of continuing to tear my knee apart, Juan.

And then had multiple knee injuries and decided, well, I'll go be a negotiator instead of continuing to tear my knee apart, swine.

I didn't figure it'd be hard at all.

I didn't figure it'd be hard at all.

And I didn't imagine how rewarding it would be.

And I didn't imagine how rewarding it would be.

And I was lucky enough, I couldn't get on, so I volunteered on Suicide Hotline.

And I was lucky enough, I couldn't get on, so I volunteered on Suicide Hotline.

Then on the Hotline, I was astonished.

Then on the hotline, I was astonished.

at the magic of emotional intelligence, the magic of empathy, just astonishing.

at the magic of emotional intelligence, the magic of empathy, just astonishing.

And so that paved the way for me to become a negotiator, and then I was lucky enough, I was involved in a really rare event that turned out really well, bank robbery with hostages, which almost never happens.

And so that paved the way for me to become a negotiator, and then I was lucky enough, I was involved in a really rare event that turned out really well, bank robbery with hostages, which almost never happens.

You know, the movies make it seem like it happens every day in New York or in L.A.

You know, the movies make it seem like it happens every day in New York or in L.A.

Bank robberies happen every day.

Bank robberies happen every day.