Chris Winchester

So you mentioned interruptions.

There's actually two types of interruptions.

Usually when you think like, oh, like stop interrupting me.

Those are very intrusive interruptions.

Like to refocus it back on me or just like randomly talk about, oh, but the weather today was nice.

Like we weren't talking about the weather today.

What are you doing?

But there's also cooperative interruptions.

Where if you were to interrupt me right now, I'd be like, well, what was the first interruption that you just said?

It shows that you're listening and engaged.

And so that's one key piece.

Another one that you mentioned, it's the nonverbals, the eye contact.

When someone says something funny, you smile.

Or if they're saying something that's like really upsetting, you frown.

And not the vice versa, where someone tells you they're like, oh, a relative just died and you're smiling.

You're clearly not paying attention.

And so there's key pieces on that.

So, we did a series of multiple studies, and without getting into the details, because I don't want to spend two hours boring your listeners with this, but we did many different contexts to see...

Are introverts or extroverts or neither better listeners?

And so we looked at general listening, doing a survey of your friends, your family, your colleagues.