Chris Yano

That's right.

That's right.

We have a massive, like a massive announcement, you know, at Pantheon that we're rolling out. And by the way, you don't make those without doing all the footwork ahead of it. Right. The hard work is what we've been in. So, yes, we're talking about it often because we have leadership roles in the business.

We have a massive, like a massive announcement, you know, at Pantheon that we're rolling out. And by the way, you don't make those without doing all the footwork ahead of it. Right. The hard work is what we've been in. So, yes, we're talking about it often because we have leadership roles in the business.

I just think that, like, you're right, because it's an investment that they're making, right? It's an investment in business. We are invested in our customer service. We're invested in our employees. We're invested in our clients. And so there has to be a different connection there. If you legit are like, if you like you, somebody who really, really cares about

I just think that, like, you're right, because it's an investment that they're making, right? It's an investment in business. We are invested in our customer service. We're invested in our employees. We're invested in our clients. And so there has to be a different connection there. If you legit are like, if you like you, somebody who really, really cares about

your people i know like i'm this doesn't like what you hear tom like i'm friends with this is like a guy who genuinely cares about his people and customer experience things like that it's just a different focus than what the private equity is relying on you to continue i think relying on you to continue to be that for your business while they're continued to focus on how do i how i scale this thing and grow this thing or what's other acquisition opportunities or whatever but for me it's been a mixture because i have you know yes i have a private equity company that you know

your people i know like i'm this doesn't like what you hear tom like i'm friends with this is like a guy who genuinely cares about his people and customer experience things like that it's just a different focus than what the private equity is relying on you to continue i think relying on you to continue to be that for your business while they're continued to focus on how do i how i scale this thing and grow this thing or what's other acquisition opportunities or whatever but for me it's been a mixture because i have you know yes i have a private equity company that you know

that we are now a part of. I'm also working with clients that are private equity companies, a dozen of them, different ones. And some get it. I would say more those who've been in the industry get it than those who just came into it because we've had a lot of new players come into the space. And that's where I start to see the differences.

that we are now a part of. I'm also working with clients that are private equity companies, a dozen of them, different ones. And some get it. I would say more those who've been in the industry get it than those who just came into it because we've had a lot of new players come into the space. And that's where I start to see the differences.

Are you letting these business owners kind of do what they've normally done to build these businesses and come in behind them and support them? Dude, it's either way at this point. Like there's some that I don't care for based on what I've learned the last few years and some that I think really get it.

Are you letting these business owners kind of do what they've normally done to build these businesses and come in behind them and support them? Dude, it's either way at this point. Like there's some that I don't care for based on what I've learned the last few years and some that I think really get it.

Well, yeah, I mean, that's the life we live though, right? Like we're constantly challenged to make our businesses better, use the different tools and figure the things out. That's part of being a front runner in our businesses is you're the one willing to kind of fall on the sword if it doesn't go well. But you have to have good leadership, you know, to... It's not just you.

Well, yeah, I mean, that's the life we live though, right? Like we're constantly challenged to make our businesses better, use the different tools and figure the things out. That's part of being a front runner in our businesses is you're the one willing to kind of fall on the sword if it doesn't go well. But you have to have good leadership, you know, to... It's not just you.

You have to have good leaders who also... You got to develop leaders underneath you. And I'll say one thing that you just said that really kind of made me think is, I never knew this until I've been going through this current process on how important an integrator is in your business.

You have to have good leaders who also... You got to develop leaders underneath you. And I'll say one thing that you just said that really kind of made me think is, I never knew this until I've been going through this current process on how important an integrator is in your business.

And what I mean is, when you have another company coming together, somebody who's responsible for that integration... is so important because there's so many things that can be miscommunicated or go wrong if you don't. I'm grateful we did. So I'm grateful that we did. But man, is it important if you're merging companies together because people have feelings and those feelings will come first.

And what I mean is, when you have another company coming together, somebody who's responsible for that integration... is so important because there's so many things that can be miscommunicated or go wrong if you don't. I'm grateful we did. So I'm grateful that we did. But man, is it important if you're merging companies together because people have feelings and those feelings will come first.

So you have to be able to make sure that you're sharing whatever your message is with your leadership team and on down. Like I love one thing that Peterman was doing is he said, I stopped having conversations, just regular conversations with my leadership. And I started recording videos and said, just share the video so the message doesn't get missed.

So you have to be able to make sure that you're sharing whatever your message is with your leadership team and on down. Like I love one thing that Peterman was doing is he said, I stopped having conversations, just regular conversations with my leadership. And I started recording videos and said, just share the video so the message doesn't get missed.