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Christian Schmidt

๐Ÿ‘ค Speaker
130 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

Well, first come, first serve.

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

If that would be the case, yes, but this is not the realistic case.

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

If you want to be treated faster or

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

be on a primary line, you can book a primary support.

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

For example, we have a free email support and we have a phone line where you need to pay for to call us and to speak to somebody.

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

And if you have booked the primary support, you get treated faster than...

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

then who, who has not booked this, this special support and that's paid.

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

Yes.

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

Okay.

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

Yeah.

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

So support is not paid and the email support is for free.

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

The phone support, uh, the help center and the phone is only for a payment, uh, for payment, but not, you know, you can have a free plan and just pay for phone support.

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

And we do have a guaranteed reaction time within a paid support within 24 hours.

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

But we have plans for sending emails and we have a...

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

Premium support where you pay for to get faster support.

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

Sorry, I do not understand what you mean with raised capital.

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

I do not understand.

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

What means bootstrap?

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

We have owners and we do not need money from venture capitals.

SaaS Interviews with CEOs, Startups, Founders
1481 Don't lie to yourself. "Free Users" are not "Customers"

We pay everything out of the money we earn.