Clarence Jones

Yeah, and that actually was my experience too, is that I was in a place where they wouldn't even recommend their own family. They wouldn't bring their own family. And they would say that. I'm like, how can you do that? But obviously there are some things that are amiss.

Yeah, and that actually was my experience too, is that I was in a place where they wouldn't even recommend their own family. They wouldn't bring their own family. And they would say that. I'm like, how can you do that? But obviously there are some things that are amiss.

Yeah. So Melissa, let me ask this question. What do you think are the issues? What's really behind the issues that's causing this system to be so broken? What are your thoughts? I know there's a variety of different things, but what do you think are some of the primary reasons why there is such a broken system?

Yeah. So Melissa, let me ask this question. What do you think are the issues? What's really behind the issues that's causing this system to be so broken? What are your thoughts? I know there's a variety of different things, but what do you think are some of the primary reasons why there is such a broken system?

Yeah, it's interesting that you're saying that. I always tell people that the color of America is not black or white. It's really green. It's all about the money. And unfortunately, you know, we find people that are in a position that should be more caring who are... unfortunately more concerned about the bottom line. Somebody once told me they said, the color of corporate America is green.

Yeah, it's interesting that you're saying that. I always tell people that the color of America is not black or white. It's really green. It's all about the money. And unfortunately, you know, we find people that are in a position that should be more caring who are... unfortunately more concerned about the bottom line. Somebody once told me they said, the color of corporate America is green.

Whenever it becomes red, it dies. So, you know, in terms of the ink and all those kinds of things, but do you think that there is really a lack of empathy? I mean, in this work?

Whenever it becomes red, it dies. So, you know, in terms of the ink and all those kinds of things, but do you think that there is really a lack of empathy? I mean, in this work?

It sounds like, it sounds like Melissa, that you don't have a lot of hope for the system. And I was thinking about this question. I said, you know, We all know that after COVID, I mean, there are a lot of people that they're not going back to work. I mean, they have nursing shortages and doctor shortages and people saying like, I'm not getting back involved in this. And so a lack of staff.

It sounds like, it sounds like Melissa, that you don't have a lot of hope for the system. And I was thinking about this question. I said, you know, We all know that after COVID, I mean, there are a lot of people that they're not going back to work. I mean, they have nursing shortages and doctor shortages and people saying like, I'm not getting back involved in this. And so a lack of staff.

And what do you see as a glimmer of hope? Is there something that we should be thinking about as a glimmer of hope for trying to address this issue?

And what do you see as a glimmer of hope? Is there something that we should be thinking about as a glimmer of hope for trying to address this issue?

Right.

Right.

Yeah, so tell me about that problem patient. What was that like for you?

Yeah, so tell me about that problem patient. What was that like for you?

Let me ask this question. Do you think doctors understand the patient experience?

Let me ask this question. Do you think doctors understand the patient experience?

Wow. One of the things that Sheridan came up with, I mean, for this navigating the healthcare system, he says that a misguided attempt to improve healthcare has led some hospitals to focus on making people happy rather than making them well. What do you think about that comment?

Wow. One of the things that Sheridan came up with, I mean, for this navigating the healthcare system, he says that a misguided attempt to improve healthcare has led some hospitals to focus on making people happy rather than making them well. What do you think about that comment?