Claude Steele

Yeah, that's a good example of churn, I think.

You know, it could be there a little.

There could be judgments that are being made by other people, but they're really not important.

And probably more fundamentally, the people that may make a passing judgment like that really are, as you say, impressed with your effort to deal with the situation.

They're happy you're there.

They want to be supportive.

I think you've got a good example of what I mean.

What I propose is a relatively new suggestion for what to do in that situation.

And that suggestion is to focus on building trust in the situation through your own behavior.

I'm trying to really get elemental here.

I'm not advocating that you learn about every other culture and all of its details.

I'm not advocating that you learn how to get rid of all your prejudices and biases and so on.

What I'm advocating is that you focus on being a trustworthy person in that situation.

Be responsive to people.

Listen to them.

Listen to them again.

Try to help them function well in the setting.

to support their functioning in the setting, have a bit of a service orientation, if I might put it that way, that that combination of things and a focus on that kind of thing builds the trust that lowers the churn.

It's that it is a lot simpler than maybe we've made it out to be.

Can you give me an example of that?