Craig Karmin
speaker
99 appearances
1 recordings
1 series
first heard Aug 2021
last heard Aug 2021
Craig Karmin’s voice in public audio — every appearance, attributed to the second.
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Appearances
I think that's an excellent question.
I think a lot of the burden is on the hotel owners to convince the guests that they are in fact seeing a reduction in their daily room rate.
I mean, no one wants to pay extra for things.
And when the airlines initially started charging extra, there was a big pushback on that.
On the other hand, as the CEO of MCR pointed out, people also don't like paying for things they have no intention of using.
If you're always going to be sleeping in, why should you be including a breakfast in your room rate?
If you didn't bring your gym clothes, why do you care if you're paying more for access to a gym?
If you're planning to check out early, why would you want to pay anything extra for the right to check out late?
So I think a lot of this will depend on how well hotel owners can educate the guests saying, hey, look, we're cutting your room rate by X percent, whatever that percent may be.
And then anything you want is yours for the taking.
We're just going to charge you for it.
And I think, yeah, I think, you know, some of the fees could be de minimis, could be $5.
And I think, you know, like I said, charge for a pool on a really hot Saturday afternoon when everyone wants to go swimming, maybe set you back $25.
It's very hard to say.
I think it's still early stages.
I went through TripAdvisor to see if I could find any complaints about it.
Didn't see anything related to this pricing.
The folks at MCR say that they are not getting pushback from the guests on this, and so therefore they're encouraged and they want to continue using it.
They think that most hotel owners think that this is a good policy, one that's fair for both the guests and potentially profitable for the owners.
And the profits will come at the people who use the services and not at the expense of the guests who aren't using the services.
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