Daniel Goleman

Cognitive empathy, which is what AI is brilliant at.

Emotional empathy, which is reading the feelings of the person you're with.

I don't think AI is very good at that.

It can mimic it, but it doesn't really do it.

And then there's a third kind, which is caring about the other person.

You want your spouse, you want your best friend, you want your family to have that third kind of empathy, to care about you.

Because if they only have cognitive empathy, if they only have emotional empathy, they can be very manipulative.

And this is good in marketing and good in politics.

It's not very good in close relationships.

The fourth part of emotional intelligence is putting it all together to have effective relationships.

And in my most recent work, I've looked at the competencies of people in the workplace that make them outstanding performers that are based on these different abilities, things like influence or power.

in a leader or being able to inspire people or being able to manage your own upset well to what we call self-regulate in a technical jargon.

All of these are specific abilities that people can learn, by the way, that help you do better in the emotional intelligence domain.

And that, by the way, in the workplace makes you more productive.

It also might make you a person that someone might want to be married to or have as a parent.

The good news is that emotional intelligence is learned in life.

As I said, your parents, your family, they're the first tutors.

And your friends, and then the people you interact with.

But that's the reason I designed a course for this, because I think you can be more systematic about it, about learning.

And we found, our research has shown, that people who've learned these abilities retain that learning