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Daniel Nisan

๐Ÿ‘ค Speaker
151 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

Some of them are in support services.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

Some of them are in development.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

Some of them in content management.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

So we do leverage a global presence also because we have a global customer base that needs global support with languages and time zones.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

It's a good question.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

I don't know the number right off my head.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

I think we can scale it pretty nicely at this rate because the revenue that we generate really required more cash flow to subsidize or to pay for the

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

kind of the credit that we give for our customers, because our customers are very large, well-established enterprises, we can continue to find working capital to subsidize the gap between the time that we expense to the income that we receive from our customers.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

There's more cash flow management than other kind of profit and loss issues.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

We have the total sales team that we have is three people.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

Okay.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

And what are their roles?

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

Director of sales, too, and one is SDR, sales development rep.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

It's a combination, but we do most of the leads that we get, the quality ones, are inbound that are a result of our different marketing activities.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

Dramatically, fanatically, whatever you want to title it, focus on customer success.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

And so we spend a lot of time, a lot of attention.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

There are some years that we kind of grow or decide to grow slower and bring less customers to make sure that the existing customers are happy.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

And that's the Holy grail of any SAS business, the retention, and very proud to say that we finished a 2017 and we lost a single customer.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

So we were almost a 99% retention rate.

SaaS Interviews with CEOs, Startups, Founders
1091 Founded in 1999, How He's Managed a 20+ Year "Overnight Success"

Very small.