Dario Amodei

There may be areas where a human touch

kind of for its own sake, is particularly important.

I don't know the details of radiology.

That might be true.

You know, it's like you go in and you're getting cancer diagnosed.

Like, you know, you might not want, you know, Hal from 2001 to be the one to diagnose your cancer.

Like, you know, it's just not... Maybe not.

You know, that's just maybe not a human way of...

of doing things.

But there are other areas where you might think human touch is important.

Like if we look at customer service, actually, customer service is a terrible job.

And the humans who do customer service are like, you know, they lose their patience a lot.

And it turns out customers don't much like talking to them because it's like it's a pretty robotic interaction, honestly.

And and I think the observation that many people have had is like, you know, maybe maybe actually we better for all concerned if this job were done by machines.

So there are places where a human touch is important.

There are places where it's not.

And then there are also places where, you know, the job itself doesn't really involve human touch, you know, assessing the you know, the financial prospects of companies or writing code or so forth and so on.

Some attributed

to us.

I don't know if they were actually causing it.