Daryl

He goes, I had investors back then. He goes, I spent $100,000 sending the success managers out there because I bought into you. And, of course, the investors are going, why are you spending $100,000 on a garage door company? But you told me you were going to take over the industry, and you did everything you said you were going to do. You've brought in 500 companies to service Titan.

He goes, I had investors back then. He goes, I spent $100,000 sending the success managers out there because I bought into you. And, of course, the investors are going, why are you spending $100,000 on a garage door company? But you told me you were going to take over the industry, and you did everything you said you were going to do. You've brought in 500 companies to service Titan.

You've got another guy like Ishmael. Horrible, not using the software right, bashing us all over the internet. We spent six figures on him to get him fixed. We got another 500 accounts from him. So I go and I fix things and I take chances and I make them a good return. I'm not always right, but I do the right thing for the contractor and it's the right thing to do.

You've got another guy like Ishmael. Horrible, not using the software right, bashing us all over the internet. We spent six figures on him to get him fixed. We got another 500 accounts from him. So I go and I fix things and I take chances and I make them a good return. I'm not always right, but I do the right thing for the contractor and it's the right thing to do.

You've got another guy like Ishmael. Horrible, not using the software right, bashing us all over the internet. We spent six figures on him to get him fixed. We got another 500 accounts from him. So I go and I fix things and I take chances and I make them a good return. I'm not always right, but I do the right thing for the contractor and it's the right thing to do.

And I was like, dude, I didn't even prepare you for that question. It was the best answer I could have ever imagined. And so after I left there at Service Titan, I started thinking a lot about my one-star reviews. Because now I used to say, let's get 17 more. Of course, you're going to get better views.

And I was like, dude, I didn't even prepare you for that question. It was the best answer I could have ever imagined. And so after I left there at Service Titan, I started thinking a lot about my one-star reviews. Because now I used to say, let's get 17 more. Of course, you're going to get better views.

And I was like, dude, I didn't even prepare you for that question. It was the best answer I could have ever imagined. And so after I left there at Service Titan, I started thinking a lot about my one-star reviews. Because now I used to say, let's get 17 more. Of course, you're going to get better views.

Now I'm like, what can we do to make that a learning opportunity to turn that person into a raving fan? Because ours, every story he said, all my haters that got on a service site and complained became raving fans when we fixed it. We were committed to excellence. Those were the hardest people. Those were the high Ds. Those were the assholes that weren't going to buy in.

Now I'm like, what can we do to make that a learning opportunity to turn that person into a raving fan? Because ours, every story he said, all my haters that got on a service site and complained became raving fans when we fixed it. We were committed to excellence. Those were the hardest people. Those were the high Ds. Those were the assholes that weren't going to buy in.

Now I'm like, what can we do to make that a learning opportunity to turn that person into a raving fan? Because ours, every story he said, all my haters that got on a service site and complained became raving fans when we fixed it. We were committed to excellence. Those were the hardest people. Those were the high Ds. Those were the assholes that weren't going to buy in.

And, you know, the fact is I'm on a podcast right now. I was on a podcast earlier today. That is, like, my counselor. That's my therapist. Right. Because I get to ask questions, and I got a lot of stuff. Like, I love trailing 12 at the time of close. That's a good one. Because you lose a few months sometimes. Yes.

And, you know, the fact is I'm on a podcast right now. I was on a podcast earlier today. That is, like, my counselor. That's my therapist. Right. Because I get to ask questions, and I got a lot of stuff. Like, I love trailing 12 at the time of close. That's a good one. Because you lose a few months sometimes. Yes.

And, you know, the fact is I'm on a podcast right now. I was on a podcast earlier today. That is, like, my counselor. That's my therapist. Right. Because I get to ask questions, and I got a lot of stuff. Like, I love trailing 12 at the time of close. That's a good one. Because you lose a few months sometimes. Yes.

That would have been an extra million bucks. No.

That would have been an extra million bucks. No.

That would have been an extra million bucks. No.

That's freaking nuts. So on a multiple basis, guys, you know what's interesting is I got a buddy of mine. I won't go into detail, but he calls them COVID babies. I've been doing this 17 years, but we really started to really take off. But I'll tell you this. As I'm sitting there with Aro, who's got 12,000 companies, he goes, you're one of the only unicorns right now in this. This is a recession.

That's freaking nuts. So on a multiple basis, guys, you know what's interesting is I got a buddy of mine. I won't go into detail, but he calls them COVID babies. I've been doing this 17 years, but we really started to really take off. But I'll tell you this. As I'm sitting there with Aro, who's got 12,000 companies, he goes, you're one of the only unicorns right now in this. This is a recession.

That's freaking nuts. So on a multiple basis, guys, you know what's interesting is I got a buddy of mine. I won't go into detail, but he calls them COVID babies. I've been doing this 17 years, but we really started to really take off. But I'll tell you this. As I'm sitting there with Aro, who's got 12,000 companies, he goes, you're one of the only unicorns right now in this. This is a recession.