Dave Davies

You were shown a map of the stadium and basically the good seats in the lower half along the sidelines were category one.

So you didn't know what seat you were getting, but you figured you're getting one of those.

But in fact, what happens is after you bought it, they changed the lines without your knowledge.

And what you might have found is that now your category one price got you a seat somewhere else.

And here's a cut from a video that Henry Bushnell said describing about what happened to most of these fans.

He said he's talked to a lot of them and they are not getting what they thought.

So, Laura Williamson, what's the fallout from this?

So FIFA has its own proprietary resale platform in which they earn essentially 30 percent commission on it.

Wow.

Well, we know that the attorneys general of New York and New Jersey have announced investigations into this and have issued subpoenas for FIFA.

I don't know where that stands.

Do you have any sense of what redress there might be for disappointed fans?

Jennifer Davenport, who is the attorney general for the state of New Jersey, said being honest about ticket sales is not complicated.

But FIFA has turned buying a ticket to the World Cup into a gauntlet of confusion, fake scarcity and impossibly high prices.

Well, we'll see where her investigation goes.

I mean, I assume that at the pace these things usually work, nothing's going to happen over the course of the tournament itself.

When you make it enough of an elite event, are you going to lose the ground level fanatics, if you will, who bring all the color to the game?

I guess we should know that Gianni Infantino, the president of FIFA, took over after this horrific scandal.

It was 2015 when they raided the headquarters and I think 27 FIFA officials pled guilty to fraud charges.

And he has aggressively expanded the game, right?