Dave Liniger

That's easy. Just be who you are. If you make a mistake, admit it immediately. Don't be phony. Don't be false. Don't be superhero. Don't be Wonder Woman. Just say, hey. Team, I screwed up. I made a mistake. I'm sincerely sorry I will not make the same mistake twice. And it's amazing. Your employees will be very forgiving. They don't want you to be God.

That's easy. Just be who you are. If you make a mistake, admit it immediately. Don't be phony. Don't be false. Don't be superhero. Don't be Wonder Woman. Just say, hey. Team, I screwed up. I made a mistake. I'm sincerely sorry I will not make the same mistake twice. And it's amazing. Your employees will be very forgiving. They don't want you to be God.

That's easy. Just be who you are. If you make a mistake, admit it immediately. Don't be phony. Don't be false. Don't be superhero. Don't be Wonder Woman. Just say, hey. Team, I screwed up. I made a mistake. I'm sincerely sorry I will not make the same mistake twice. And it's amazing. Your employees will be very forgiving. They don't want you to be God.

That's easy. Just be who you are. If you make a mistake, admit it immediately. Don't be phony. Don't be false. Don't be superhero. Don't be Wonder Woman. Just say, hey. Team, I screwed up. I made a mistake. I'm sincerely sorry I will not make the same mistake twice. And it's amazing. Your employees will be very forgiving. They don't want you to be God.

That's easy. Just be who you are. If you make a mistake, admit it immediately. Don't be phony. Don't be false. Don't be superhero. Don't be Wonder Woman. Just say, hey. Team, I screwed up. I made a mistake. I'm sincerely sorry I will not make the same mistake twice. And it's amazing. Your employees will be very forgiving. They don't want you to be God.

The first thing you have to understand is loyalty is a two-way street. And loyalty starts at the top going down, not the down going up. It is your responsibility to be totally 100% loyal to your employees. Herb Kelleher, founder of Southwest Airlines, gave a speech. I was sitting in the front row, and he said, the customer is not always right.

The first thing you have to understand is loyalty is a two-way street. And loyalty starts at the top going down, not the down going up. It is your responsibility to be totally 100% loyal to your employees. Herb Kelleher, founder of Southwest Airlines, gave a speech. I was sitting in the front row, and he said, the customer is not always right.

The first thing you have to understand is loyalty is a two-way street. And loyalty starts at the top going down, not the down going up. It is your responsibility to be totally 100% loyal to your employees. Herb Kelleher, founder of Southwest Airlines, gave a speech. I was sitting in the front row, and he said, the customer is not always right.

The first thing you have to understand is loyalty is a two-way street. And loyalty starts at the top going down, not the down going up. It is your responsibility to be totally 100% loyal to your employees. Herb Kelleher, founder of Southwest Airlines, gave a speech. I was sitting in the front row, and he said, the customer is not always right.

The first thing you have to understand is loyalty is a two-way street. And loyalty starts at the top going down, not the down going up. It is your responsibility to be totally 100% loyal to your employees. Herb Kelleher, founder of Southwest Airlines, gave a speech. I was sitting in the front row, and he said, the customer is not always right.

They don't want you to be different than them. They want to know that you're a human being.

They don't want you to be different than them. They want to know that you're a human being.

They don't want you to be different than them. They want to know that you're a human being.

They don't want you to be different than them. They want to know that you're a human being.

They don't want you to be different than them. They want to know that you're a human being.

He said, if you have a drunk passenger who is harassing your flight attendants and being just a mess, throw them off your fucking airplane. He took the side of his employees and said, you're valued to me more than that customer is. The customer is not always right. My employees are doing their job. If they're right, we don't want that customer. Loyalty starts top down.

He said, if you have a drunk passenger who is harassing your flight attendants and being just a mess, throw them off your fucking airplane. He took the side of his employees and said, you're valued to me more than that customer is. The customer is not always right. My employees are doing their job. If they're right, we don't want that customer. Loyalty starts top down.

He said, if you have a drunk passenger who is harassing your flight attendants and being just a mess, throw them off your fucking airplane. He took the side of his employees and said, you're valued to me more than that customer is. The customer is not always right. My employees are doing their job. If they're right, we don't want that customer. Loyalty starts top down.

He said, if you have a drunk passenger who is harassing your flight attendants and being just a mess, throw them off your fucking airplane. He took the side of his employees and said, you're valued to me more than that customer is. The customer is not always right. My employees are doing their job. If they're right, we don't want that customer. Loyalty starts top down.

He said, if you have a drunk passenger who is harassing your flight attendants and being just a mess, throw them off your fucking airplane. He took the side of his employees and said, you're valued to me more than that customer is. The customer is not always right. My employees are doing their job. If they're right, we don't want that customer. Loyalty starts top down.