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David Leeds

๐Ÿ‘ค Speaker
176 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

So basically, it's very simple.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

We would create an account for top entrepreneurs.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

You would fund that account for, say, $10,000 in your example.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

We would create a branded email that preserves your brand and your image and your messaging.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

And then via our API, you would basically just, every time that you wanted to send out, say, a $1 gift card,

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

whoever that's to, that would trigger a call on our API.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

And then we would send out that $1 gift card on your email template and then just reduce your account by that amount.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

How do they redeem it?

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

Well, in most cases, we're sending a specific digital gift card.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

So this could be to Amazon or to iTunes or to Starbucks.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

The list goes on.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

We've got about 300 different digital products, if you will, in our catalog.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

And so when you receive that gift card, there are two or three instructions that explain to you how to redeem that.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

So in the case of Amazon, if you already have an account, you just click a button and it binds that Amazon gift card to your account and you have that to spend at Amazon.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

There's a huge range based on the various folks we work with, but the average ends up being a little bit north of 6%.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

Yeah, you know, it's obviously a big issue in the gift card world.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

I think, you know, if you kind of net it all out, there are, you know, probably four or five percent of the value of a gift card, you know, ultimately does not get used.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

And this is what the industry calls breakage or just unused value.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

Typically, with the brands that we work with, that I would say are the better brands, the higher reputation brands, that number is extremely low.

SaaS Interviews with CEOs, Startups, Founders
899 How to Reward Customers with GiftCards at Scale Using $10m+ Revenue TangoCard

When you're getting a gift card to a merchant like an iTunes or a Starbucks or an Amazon, the vast majority of that value gets used.