Dawn Gilbertson
speaker
1,100 appearances
16 recordings
1 series
first heard Jun 2022
last heard Feb 2025
Dawn Gilbertson’s voice in public audio — every appearance, attributed to the second.
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Appearances
And one thing that drove me bananas on American Airlines in particular, I had to fill out my name, my contact information, emergency information, simply to check the chart.
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On Delta, I didn't have to put that in, but also Delta,
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When you look at the seat map, they don't have the prices there.
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You have to click on every single seat to see how much that goes for.
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The interesting thing here is, and I was talking to an industry consultant about it, is we haven't seen the uproar like we have with baggage fees when they were introduced in 2008, or we've seen with resort fees at hotels.
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And that suggests that people are paying, either they're skipping them or they're paying them and just considering it the cost of doing business with an airline these days.
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And at some point, if the fees get too high or too egregious or you have zero option to pick a free seat, then they will vote with their wallets.
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Well, the first thing passengers need to know is you don't have to pay a seat fee.
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You know, airlines, when you buy a ticket, airlines owe you a seat on the plane.
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I mean, except in those cases of involuntary denied boarding, but they owe you a seat.
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So if you just skip seat selection, they have to assign you a seat generally at the last minute.
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And of course, the caveat there is you might not like that seat, but at least it won't cost you anything extra.
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One area that airlines clearly are aiming for are groups of people traveling together, including families.
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In fact, when you shop for an airline ticket, whether it's basic economy or regular, all these warnings pop up.
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If you don't select a seat right now, you risk not seating together.
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And again, the airlines do say that they do everything in their power to seat families with young children together, but there's a lot of examples out there.
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where this is virtually impossible at the last minute and people are scrambling on the plane and that can even delay flights.
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Being enrolled is not enough.
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You have to have elite status in the program.
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So in other words, you need to fly quite a bit because airlines are, that's another reason the airlines are doing this.
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Showing 1061–1080 of 1,100 · page 54 of 55
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