Dianna Booher

You don't have to send somebody, invest money necessarily and send somebody away for a two-day class.

Here's how it happens.

Let's say you're about to make a call to an important client and you're going to tell them that the price is going to go up or you're making a decision to switch your policy with them.

Let's say you have a key person you want to mentor and you want to invest in their career.

You might just say, Carla, I'm about to make a call to so-and-so, such-and-such client.

Would you step into my office?

I'd like for you to hear this call just for your background.

Carla steps into your office and you make that call and she's listening.

Carla will understand you are investing in her career growth.

She will appreciate that investment.

As you're walking to lunch, you might say, Tim, are you eating over in the cafeteria?

Why don't you walk to lunch with me?

I want to explain to you why I made the decision to do X. Those are mentoring moments.

And if you are on the receiving end of those, you might just say, John, or Joanna, would you explain to me why we made the change on the pricing policy about such and such?

I'd like to learn.

And you're not taking any extra time.

It's on the way to a meeting.

It's five minutes after you're leaving a meeting and walking back to the car after you've met with a client.

Those are mentoring moments.

You're letting your...